South West Trains:

Thameslink:

Managing Director: Mark Causebrook
Friars Bridge Court, 41-45 Blackfriars Road, London SE1 8NZ
Franchisee: GOVIA Limited (subsidiary of Go-Ahead Group and Keolis SA)
Chief Executive: Keith Ludeman
Floor 1, Friars Bridge Court, 41-45 Blackfriars Road, London SE1 8NZ
Tel: 020 7620 6333 (customer relations)

Transpennine Express:

Managing Director: Vernon Barker
7th Floor Bridgewater House, 60 Whitworth Street, Manchester M1 9YB
Tel: 0845 600 1671(customer relations)
Franchisee: First/Keolis TransPennine Holdings Limited
Managing Director: First UK Rail, Jeremy Long
Third Floor, Macmillan House, Paddington Station, London W2 1FG

Virgin Cross Country:

Managing Director: Chris Gibb
West Wing Offices, Euston Station, London NW1 2HS
Franchisee: Virgin Rail Group Ltd
Chief Executive: Tony Collins
Meridian, 85 Smallbrook Queensway, Birmingham B5 4HA
Tel: 0121654 9000 (General Switchboard)

Virgin West Coast:

Managing Director: Charles Belcher
West Wing Offices, Euston Station, London NW1 2HS
Franchisee: Virgin Rail Group
Chief Executive: Tony Collins
Meridian 85 Smallbrook Queensway Birmingham B5 4HA
Tel: 0121654 9000 (General Switchboard)

WAGN:

Wessex Trains:

Wales and West Passenger Trains - Managing Director: Alan Wilson
2nd Floor, Broadwalk House, Southernhay West, Exeter EX1 1TS
Tel: 01392 473100
Franchisee: National Express Group PLC
Chief Executive (Trains Division): David Franks
Midland House, Nelson Street, Derby DE1 2SA

Non-franchise Operators

Merseyrail:

Concession Managed by Merseyrail Passenger Transport Executive (PTE)
Merseytravel Chief Executive: Neil Scales
24 Hatton Garden, Liverpool L3 2AN
Concession Operator: Serco/Ned Railways
Managing Director: Patrick Verwer
Rail House, Lord Nelson Street L1 1JF

Eurostar:

Eurostar Group, Eurostar House, Waterloo Station,
London SE1 8SE
Tel: 01777 77 78 79

Heathrow Express:

Customer Services: Freepost RLXY-ETJG-XKZS, London W2 6LG
Tel: 0845 600 15 15